Terms & Conditions
Products not eligible for return *
- Opened software such as Microsoft Office, Microsoft Windows, Microsoft Windows Server, and Microsoft Windows Server clients
- Electronic software downloads
- Point of Sale Activation Cards that have a dollar value
- Samex Computers Gift Cards (except as required by law)
- Products with customer-induced damage such as, but not limited to, aerial drones with damage due to pilot error. So let’s be careful out there!
- Microphones and microphone accessories *
- VR Headsets, Headphones, including AirPods, Earbuds, and Over-the-Ear Products *
* Hardware items deemed defective are eligible for exchange
Return or exchange time frames
Eligible return or exchange time frames are from the date of purchase:
15 calendar days
- Projectors
- Desktop / Laptop (Notebook) computers
- Digital cameras
- Projectors
- Motherboards
- Processors
- Tablets
- 3D printers / 3D scanners
- All cell phones
30 calendar days
- All other products