Terms & Conditions

Products not eligible for return *

  • Opened software such as Microsoft Office, Microsoft Windows, Microsoft Windows Server, and Microsoft Windows Server clients
  • Electronic software downloads
  • Point of Sale Activation Cards that have a dollar value
  • Samex Computers Gift Cards (except as required by law)
  • Products with customer-induced damage such as, but not limited to, aerial drones with damage due to pilot error. So let’s be careful out there!
  • Microphones and microphone accessories *
  • VR Headsets, Headphones, including AirPods, Earbuds, and Over-the-Ear Products *

* Hardware items deemed defective are eligible for exchange

Return or exchange time frames

Eligible return or exchange time frames are from the date of purchase:

15 calendar days

  • Projectors
  • Desktop / Laptop (Notebook) computers
  • Digital cameras
  • Projectors
  • Motherboards
  • Processors
  • Tablets
  • 3D printers / 3D scanners
  • All cell phones

30 calendar days

  • All other products